Services

Hi Steph. Happy New year! Just a quick note to say again thank you, I don’t know what you did to me during the course, but I am a different person. I learnt so much from you in such a short time, I think you are amazing. I had a really dramatic situation and I was able to negotiate my way through it.

We sent three of our housekeeping supervisors to your Communication Workshops last week. Wow, what an impact and lasting impression you have made on those young women … they really are hungry for more, and are telling their friends as well, so you might see familiar faces popping up at your future workshops.

“I can’t sing her praises high enough, the accolades from our team since Steph started three weeks ago are numerous.”

“Steph is worth her weight in gold.”

“Steph has her finger on the pulse, and every time we meet with her it is like getting an upper injection – and it does not peter out.”

“She is so good, we are going to get her to do one-on-one training after this series with our key team members.”

Steph Holloway worked with our company for a 12-week period.  Over that time, we learnt to communicate more effectively with our peers at work.

Early in the training we used discussing current problems at work to practice our communication skills. We also covered giving the best service to each other AND our clients. It was interesting learning more about yourself and how you operated. Were you assertive, aggressive, or horrors – passive or indirect!

The goal at the end of the day was to be compassionately assertive, and I believe our team has embraced ‘see it, say it’ and is being more honest with each other. This results in the wheels of progress in our business turning faster.

Training on how to deal with an angry client has been used successfully since, and micro sessions where we are not wasting time are a clear winner!

Overall, Steph’s communication training has been immensely beneficial for our team and clients, and for all of the different areas covered, well worth it!

Personally, working with Steph on workshops outside of work, has resulted in a far better relationship with my partner to the point where we are now planning our wedding!

Thank you Steph, you rock!

“Utilising Steph’s expertise in body language was beneficial to my sales team in terms of maximising opportunities, and over the next quarter figures improved. As a sideline it helped the team to understand each other more and how they worked together. I would recommend this as part of your staff development programme without question.”

Steph is an ‘observer’, and in many cases was able to pick up on staff’s true feelings, meanings and intentions, where we as Managers possibly wouldn’t have. She’s also a lovely smiling face to have around, everyone who worked with her enjoyed the opportunity to do so.

The result of having worked with Steph is now a much stronger and focused team at Nicholson United Autos Ltd. We all learned some very valuable skills in how to conduct ourselves to achieve a positive outcome through our body language and our actions.

We would recommend Steph to anyone who wants to gain insight into themselves/their staff and to anyone who wants to improve communication in their day to day lives.